:root{--navy:#08294c;--navy2:#0c3964;--blue:#1264df;--green:#0e9c62;--bg:#f3f6fb;--border:#e3e9f1;--text:#142a44;--muted:#6f8196}*{box-sizing:border-box}body{margin:0;font-family:Inter,'Segoe UI',Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px}a{color:#1264df;text-decoration:none}a:hover{text-decoration:underline}.shell{display:flex;min-height:100vh}.sidebar{width:235px;background:linear-gradient(180deg,#062544,#0b355e);color:#fff;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;flex-shrink:0}.brand{display:flex;align-items:center;gap:10px;color:white;padding:22px 15px 24px;font-size:14px;font-weight:750}.brand img{width:58px;height:43px;object-fit:contain;background:white;border-radius:7px;padding:4px}.brand small{display:block;font-size:21px}.sidebar nav{display:grid;gap:5px;padding:0 10px}.sidebar nav a{padding:12px 14px;color:#dce9f8;border-radius:7px}.sidebar nav a:hover,.sidebar nav .selected{background:#1661ae;color:white;text-decoration:none}.side-foot{margin-top:auto;padding:20px;color:#9fb7d0;font-size:12px}.main{flex:1;min-width:0}.topbar{height:72px;background:white;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 30px}.topbar span{color:var(--muted)}.top-actions{display:flex;align-items:center;gap:13px}.top-actions strong,.top-actions small{display:block}.top-actions small{font-size:11px;color:var(--muted)}.avatar{display:grid;place-items:center;width:34px;height:34px;background:#d6e7ff;color:#124c93!important;border-radius:50%;font-weight:bold}.bell{font-size:20px}.pill{background:#e33b56;border-radius:10px;padding:1px 6px}.content{max-width:1550px;margin:auto;padding:30px}.welcome{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.welcome h1,.page-head h1{font-size:27px;margin:0 0 8px;color:#092e59}.welcome p,.page-head p{margin:0;color:var(--muted)}.page-head{margin-bottom:23px}.btn{display:inline-block;border:1px solid #d7e2ed;background:#fff;color:#12385f;padding:10px 17px;border-radius:7px;font-weight:650;cursor:pointer;margin:3px 3px 3px 0;font:inherit}.btn.primary{background:#1463db;color:white;border-color:#1463db}.btn.success{background:#0f9e67;color:white;border-color:#0f9e67}.btn.warning{background:#fff3db;color:#97600c;border-color:#f1d8a2}.btn:hover{filter:brightness(.96);text-decoration:none}.btn.full{width:100%}.service-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:24px}.service-tile{color:white;border-radius:13px;min-height:160px;display:flex;flex-direction:column;justify-content:center;gap:10px;padding:25px;box-shadow:0 7px 20px #122b5c18}.service-tile:hover{color:white;text-decoration:none;transform:translateY(-2px)}.service-tile span{font-size:28px}.service-tile strong{font-size:20px}.service-tile small{font-size:13px}.blue{background:linear-gradient(110deg,#0860d8,#3190f4)}.green{background:linear-gradient(110deg,#07884e,#2cb879)}.stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:20px}.stat,.panel{background:white;border:1px solid var(--border);border-radius:11px;box-shadow:0 3px 13px #12334e09}.stat{padding:21px}.stat small{color:var(--muted);display:block;margin-bottom:10px}.stat strong{font-size:30px;color:#0a3e79}.panel{padding:23px;margin:20px 0}.panel h2{font-size:18px;color:#0c3159;margin:0 0 18px}.panel-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:15px}.panel-head h2{margin:0}.panel-head span{color:var(--muted);font-size:12px}.table-scroll{overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:700px}th{background:#f4f8fd;color:#627b97;font-size:12px;text-align:left}th,td{padding:13px 10px;border-bottom:1px solid #eef1f6}td{font-size:13px}td a{font-weight:600}.status{display:inline-block;border-radius:5px;padding:5px 9px;background:#e8f0ff;color:#1959a4;font-size:12px;white-space:nowrap}.status.pending{background:#fff1e2;color:#a96713}.status.progress{background:#e4f1ff;color:#1259a8}.status.closed{background:#def8e9;color:#147a4c}.status.resolved{background:#e6f9ed;color:#147a4c}.status.triage{background:#ffe5e8;color:#ac2c46}.status.new{background:#e8e9ff;color:#4437a6}.empty{text-align:center;color:var(--muted);padding:25px}.filters{display:flex;gap:10px;flex-wrap:wrap;background:white;padding:16px;border:1px solid var(--border);border-radius:10px}.filters input,.filters select{flex:1;min-width:140px}.form-panel{max-width:850px}label{display:block;font-weight:600;color:#31465c;margin-bottom:14px}input,textarea,select{font:inherit;color:var(--text);width:100%;padding:11px 12px;border:1px solid #d6e0ea;border-radius:7px;background:white;margin-top:6px}textarea{resize:vertical}input:focus,textarea:focus,select:focus{outline:2px solid #c9dcff;border-color:#4a8ae8}input:disabled{background:#f4f7fa;color:#61768c}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px 18px}.notice,.alert{padding:14px 17px;border-radius:8px;margin-bottom:18px}.notice{background:#e4f8ee;color:#176b46}.alert{background:#ffeaec;color:#a62939}.ticket-grid{display:grid;grid-template-columns:minmax(0,2fr) minmax(280px,1fr);gap:20px}.ticket-grid .panel{margin:0 0 20px}.preserve{white-space:pre-wrap;line-height:1.55;overflow-wrap:anywhere}.meta,.muted{color:var(--muted)}.message,.event{border-bottom:1px solid #edf1f5;padding:13px 0}.message small,.event small{color:var(--muted);font-size:11px;margin-left:8px}.message p,.event p{margin:7px 0}.action-form{display:grid;gap:8px}.action-form .btn{width:100%}.check{font-weight:normal}.check input{width:auto;margin-right:8px}.solution{padding:13px;background:#ebfaf2;border-radius:7px;margin-top:16px}.catalog-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.catalog-card{background:white;border:1px solid var(--border);border-radius:10px;padding:20px;display:grid;gap:12px;min-height:135px}.catalog-card small{color:var(--muted)}.catalog-card strong{font-size:16px;color:#0c3159}.inline-form{display:flex;gap:10px;align-items:end;flex-wrap:wrap}.inline-form input,.inline-form select{flex:1;min-width:150px}.chat-box{min-height:300px;max-height:480px;overflow:auto;background:#f7faff;border-radius:10px;padding:15px;margin-bottom:16px}.chat-line{background:white;border:1px solid var(--border);border-radius:9px;padding:12px;margin-bottom:10px;max-width:75%}.chat-line small{color:var(--muted)}.login-bg{min-height:100vh;display:grid;place-items:center;background:linear-gradient(120deg,#092a51 0%,#135397 48%,#eaf2fa 48%,#f5f8fc 100%)}.login-card{background:white;width:min(420px,92vw);border-radius:17px;padding:38px;box-shadow:0 18px 65px #071b4b30}.login-logo{display:block;width:230px;max-height:135px;object-fit:contain;margin:0 auto 20px}.login-card h1{text-align:center;font-size:25px;color:#0b345f;margin:0 0 5px}.login-card p{text-align:center;color:var(--muted);margin-bottom:30px}.login-card small{display:block;text-align:center;color:var(--muted);margin-top:25px}@media(max-width:1050px){.sidebar{width:190px}.stat-grid{grid-template-columns:repeat(2,1fr)}.catalog-grid{grid-template-columns:repeat(2,1fr)}.ticket-grid{grid-template-columns:1fr}}@media(max-width:700px){.shell{display:block}.sidebar{position:static;width:100%;height:auto}.sidebar nav{display:flex;overflow:auto;padding-bottom:10px}.sidebar nav a{white-space:nowrap;font-size:12px}.brand{padding:10px}.brand img{width:43px;height:35px}.brand small{font-size:15px}.side-foot{display:none}.topbar{padding:10px;height:auto}.topbar>div:first-child{display:none}.content{padding:16px}.service-cards,.form-grid,.catalog-grid{grid-template-columns:1fr}.stat-grid{grid-template-columns:repeat(2,1fr);gap:8px}.stat{padding:14px}.stat strong{font-size:23px}.welcome h1{font-size:22px}.welcome{gap:10px}.top-actions{margin-left:auto}}

/* v1.1 */
.user-menu{position:relative}.user-menu summary{cursor:pointer;display:flex;align-items:center;gap:10px;list-style:none}.user-menu summary::-webkit-details-marker{display:none}.user-menu summary small{display:block}.user-dropdown{position:absolute;z-index:20;right:0;top:calc(100% + 12px);background:white;border:1px solid #dce5f0;border-radius:12px;box-shadow:0 14px 36px #001b3a20;min-width:205px;padding:8px}.user-dropdown a{display:block;padding:12px;border-radius:8px;text-decoration:none;color:#123657}.user-dropdown a:hover{background:#f1f6ff}.service-highlight{display:inline-block;background:#e8f1ff;color:#1458ac;padding:5px 12px;border-radius:9px;margin-left:8px}.gold-stars{color:#e6a400;font-size:20px}.chat-toolbar{display:flex;align-items:center;justify-content:flex-end;gap:18px;margin-bottom:12px;font-size:13px}.chat-toolbar #chat-alert{margin-right:auto;color:#1c65b5}.chat-box{overflow-y:auto;scroll-behavior:smooth}.chat-line{max-width:78%;border-radius:14px}.chat-mine{margin-left:auto;background:#e2efff!important;border:1px solid #c4dcfa}.chat-line p{overflow-wrap:anywhere}@media(max-width:700px){.chat-toolbar{flex-wrap:wrap}.user-menu summary strong{max-width:130px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}}

/* v1.2 */
.avatar{overflow:hidden}.avatar img{width:100%;height:100%;object-fit:cover;border-radius:50%}.profile-photo{width:94px;height:94px;border-radius:50%;background:#e6f0fc;display:grid;place-items:center;margin:12px 0;overflow:hidden;color:#164c8c;font-size:32px}.profile-photo img{width:100%;height:100%;object-fit:cover}.org-row{display:flex;align-items:center;gap:8px;margin:7px 0}.org-row>input{flex:1;min-width:90px}.org-row .inline-check{display:flex;align-items:center;gap:5px;white-space:nowrap}.org-row .inline-check input{width:auto}.analytics-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:20px 0}.analytics-grid canvas{max-height:300px}.mention{color:#1769d0;font-weight:700;background:#eaf2ff;border-radius:4px;padding:1px 3px}.mention-suggestions{position:relative;background:white;border:1px solid #d6e1ef;border-radius:8px;box-shadow:0 8px 20px #0c28521c;max-height:170px;overflow:auto}.mention-suggestions button{display:block;width:100%;text-align:left;border:0;background:white;padding:9px;cursor:pointer}.mention-suggestions button:hover{background:#eaf2ff}@media(max-width:850px){.analytics-grid{grid-template-columns:1fr}.org-row{flex-wrap:wrap}}

/* v1.3: fila de conversas */
.chat-layout{display:grid;grid-template-columns:minmax(240px,300px) minmax(0,1fr);gap:16px;align-items:start}.chat-inbox{max-height:680px;overflow:auto}.chat-inbox h2{display:flex;justify-content:space-between;align-items:center}.inbox-entry{display:flex;align-items:center;gap:7px;flex-wrap:wrap;text-align:left;width:100%;padding:12px 10px;border:0;border-bottom:1px solid #e8edf5;background:#fff;color:#143452;cursor:pointer}.inbox-entry strong{flex:1;min-width:140px}.inbox-entry small{width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#6b7e97}.inbox-entry.active{background:#e8f1ff}.inbox-entry:hover{background:#f0f5fc}.chat-main{min-width:0}.chat-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;justify-content:space-between}.chat-line.chat-mine{margin-left:auto;background:#e3f1ff}.chat-line{max-width:85%}@media(max-width:800px){.chat-layout{grid-template-columns:1fr}.chat-inbox{max-height:230px}}